By making a purchase, you confirm that you have read and agree to the following Terms and Conditions concerning Order Cancellations, Returns and Refunds, Warranty Claims, Shipping Expectations, and Technical Support, Pricing Policy, Specifications and Changes, and Customer Responsibilities.
Order Cancellation
For orders paid by credit card, debit card or PayPal: If an order is canceled for any reason prior to the payment method being processed, there is no cancellation fee. If an order is canceled for any reason after the order payment method has been processed, the customer is responsible for a five percent (5%) processing fee, without exception.
For orders paid by instant check, ACH or checking account: If an order is canceled for any reason after the payment method is received and deposited, the customer is responsible for a five percent (5%) processing fee, without exception.
For all Timepayment and Pay-Tomorrow finance purchases: Per these companies’ policies, once the finance agreement has been signed and submitted by the customer, the order cannot be canceled, without exception.
For all other finance purchases: Canceling any other finance order is subject to the terms of the respective finance company and will incur any fees levied by the finance company, without exception.
For orders that have shipped: If an order is canceled for any reason after it has shipped, the customer is responsible for a five percent (5%) processing fee regardless of payment method and all shipping charges and all restocking fees, without exception.
Returns and Refunds
Returned items are subject to handling, restocking and original shipping fees. Return shipping is the responsibility of the customer. No returns are accepted without a Return Authorization Number. To return an item, please see our complete Refund and Returns Policy.
Warranty Claims
Unless specified otherwise or an extended warranty policy is expressly purchased for the product in question, all products carry the warranty of the original manufacturer. ToughAg will assist customers with warranty claims.
Shipping Expectations
Shipping charges vary depending on the items you order and the shipping destination. These charges are calculated at the time of checkout and will appear as one or more line items in your cart prior to payment so you will know exactly what you are paying for.
To provide competitive shipping rates and faster shipping times, we use a variety of shipping carriers.
FREE SHIPPING, ACCESS CHARGES, FUEL SURCHARGES and other delivery fees
While we sometimes offer Free Shipping on many products to most locations in the lower 48 States, an Access Charge may apply for delivery to certain locations due to special circumstances related to, but not limited to, metro deliveries, rural deliveries, interline deliveries or other areas with Limited Access per the delivery company.
A Fuel Surcharge may also apply as a result of delivery companies adjusting to fluctuating fuel costs.
These charges, and any others that may be applicable, are levied by the delivery company and are in addition to any shipping costs.
Shipping Inspection Guidelines
Please be sure to check all packages for damage at the time of delivery and note any damage on the Bill of Lading (BOL) and delivery record. ToughAg is not responsible for damaged products due to shipping. However, we will work to help handle any shipping issues. Please see the shipping inspection guidelines provided below. It is very important to follow these guidelines.
It is vital that you inspect your shipment immediately upon arrival and note any damages, including damage to the shipping container. If there is any damage to your shipment, you must note this on the Bill of Lading (BOL) when you sign for your package(s). You must also report any damage within 3 days (including weekends and holidays) of receiving your shipment in order to file a claim. If you report damages during that time, we will file a claim for you and ship out any replacement parts free of charge. If you do not report damages within 3 days, we cannot file a claim for you, and you may have to pay for any replacement parts you need and/or file a claim with the shipping company separately for reimbursement. Also, please count all boxes and write on the Bill of Lading (BOL) how many boxes you received before the driver leaves. If a package is refused without prior approval, a restocking fee will apply.
Lift Gate Service
If you did not order a liftgate service to unload your product from the Freight Transportation truck, you will be responsible for moving the item from the truck. The driver may help you, but because of safety issues, drivers are not contracted or required to have to help remove items from the truck.
Shipment Tracking
Your order may be shipped directly from the manufacturer. On average, shipping takes approximately 7-14 business days (not including weekends). When available, ToughAg will forward a tracking number to you once your order is accepted for delivery by the shipping company.
Shipping Damage
Please note the shipping container is typically cardboard and probably will have tears or dents. This is normal and does not mean the shipment is damaged. Please accept the order within reason and note any visible damage to the box or the product on the Bill of Lading (BOL) as a precaution when you sign for the delivery. If you notice any missing or damaged parts after unpackaging your delivery, just give us a call. We will handle your claim and ship any parts that you need. Parts may take 7-21 business days to receive.
Technical Support
If you have a technical issue, we will be glad to help as much as possible. Digital pictures, a written report of what the issue is, and/or the part numbers you are referring to are all beneficial to this process. Technical support is offered within reason, with no guarantee of a resolution. To better assist you, please have your order number available any time you contact technical support. Technical support is only offered for ToughAg customers.
Pricing Policy
We make every effort to present the most accurate pricing and product information possible, but prices and info may change as manufacturers sometimes adjust costs randomly and without notice, or as prices change over time. We reserve the right to adjust pricing in the following scenarios:
- Pricing errors – In the unlikely event that an item is inaccurately priced due to an error, we reserve the right to adjust the item price and order total before fulfilling the order.
- Orders not shipped within 6 months – If, for any reason, an order is delayed or not fulfilled within 6 months (180 days), we reserve the right to adjust the item price and order total before fulfilling the order.
- LayAway orders carried past 6 months – If, for any reason, a lay-away order is not paid in full within 6 months (180 days), we reserve the right to adjust the item price and order total before fulfilling the order.
In any event, if pricing is adjusted on an order, the customer will be notified and the order will not be fulfilled without approval.
Specifications and Changes
The information, prices, pictures and specifications on this web site are believed to be accurate and reliable but may not be definite as each manufacturer has the right to make changes without notice. The manufacturer reserves the right to change product specifications, designs and standard equipment without notice and without incurring obligation. ToughAg is not responsible for typographical errors or manufacturer changes. Prices are subject to change without notice.
Customer Responsibilities
Please understand that laws in every state are different. Make sure you research and understand the laws in your area regarding your purchase. When available and possible, ToughAg supplies safety information that we strongly urge you to read before making your purchase. Check with your state and local laws to determine what is required to use your purchase on public or private land. ToughAg is not responsible for ensuring your purchase is legal to use within your jurisdiction.
This section may not include all customer responsibilities that may apply.
Failure to pay an invoice per our stated terms, can and will result in attorney and collection fees of up to 33% in addition to the invoice amount due.
